JLS

Privacy Policy

Last Updated: 6/4/2026

1. Introduction

Welcome to our Privacy Policy. This policy applies to your use of our website, as well as our mobile application distributed through the Google Play Store and other platforms. We are committed to protecting your personal information and your right to privacy.

2. Information We Collect

We collect information that you voluntarily provide to us when you register on the website or our mobile app. This includes:

  • Personal Info: Name, email address, phone number, and account credentials.
  • Payment Data: Payment instrument details to process your bookings.
  • Location Data (Mobile App): When you use our Google Play app, we may collect precise or approximate location data from your mobile device to track rides and facilitate chauffeur services. You can control this via your device settings.
  • Device Information: Hardware model, OS version, and unique device identifiers (including Google Advertising ID).

3. App Permissions (Google Play)

To provide you with a seamless experience, our Android application may request the following permissions:

  • Location: Required for ride tracking and pickup coordination.
  • Camera & Storage: Required for uploading profile pictures or driver documents.
  • Notifications: To send you ride updates, OTPs, and important account alerts.

4. How We Use Your Information

We use the collected information for various purposes, including:

  • Facilitating and tracking bookings and rides.
  • Managing driver and corporate accounts.
  • Complying with legal obligations and Google Play Developer Policies.
  • Improving our website and mobile app performance.

5. SMS Communications (Twilio)

We use Twilio, a third-party SMS communication platform, to send transactional text messages to our customers. These messages may include booking confirmations, ride status updates, quote details, and tracking links.

  • Consent & Opt-in: By providing your mobile phone number during the booking or quote process, you expressly consent to receive transactional SMS messages from JLS Luxury Transportation related to your reservation. Consent to receive SMS is not a condition of purchase, and you may decline or withdraw it at any time.
  • How consent is collected: Consent is obtained at the point where you enter your phone number on our booking and quote forms, where this SMS notification practice is disclosed to you.
  • What we send: Booking reference numbers, pickup/drop-off details, pricing summaries, and live tracking links related to your reservation.
  • Who receives SMS: Only customers who have provided a valid mobile phone number and consented during the booking process.
  • Opt-out: You may opt out of SMS notifications at any time by replying STOP to any message you receive from us. After opting out, you will no longer receive SMS messages from JLS Luxury Transportation.
  • Message frequency: Message frequency varies based on your booking activity. Standard message and data rates may apply depending on your mobile carrier.
  • Data shared with Twilio: We share your phone number and message content with Twilio solely for the purpose of delivering SMS notifications. Twilio processes this data in accordance with their own Privacy Policy, available at https://www.twilio.com/en-us/legal/privacy.
  • No marketing SMS: We do not send promotional or marketing text messages. All SMS communications are strictly transactional and related to your active bookings.
  • No sharing of mobile data: Mobile opt-in information and phone numbers are not shared with any third parties or affiliates for marketing or promotional purposes. Information is shared only with Twilio as our messaging service provider, solely to deliver the SMS notifications described above.
  • Help: Reply HELP to any message for assistance, or contact us using the details below.

For SMS support or to report an issue with a message you received, please contact us at info@jls.limo.

6. Data Retention and Deletion

We retain your data for as long as your account is active. In compliance with Google Play's Data Safety guidelines, you have the right to request the deletion of your account and personal data. You can initiate a deletion request directly within the mobile app settings or by contacting our support team.

7. Third-Party Services

We may share your information with third-party service providers necessary to operate our platform, including:

  • Google Maps API — for navigation and route mapping.
  • Twilio — for SMS delivery of transactional booking notifications.
  • Payment Gateways — for secure processing of booking payments.

All third-party providers are bound by strict confidentiality agreements and are only permitted to use your data for the specific services they provide to us.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:
info@jls.limo