JLS

Privacy Policy

Last Updated: 8/8/2026

1. Introduction

Welcome to our Privacy Policy. This policy applies to your use of our website, as well as our mobile application distributed through the Google Play Store and other platforms. We are committed to protecting your personal information and your right to privacy.

2. Information We Collect

We collect information that you voluntarily provide to us when you register on the website or our mobile app. This includes:

  • Personal Info: Name, email address, phone number, and account credentials.
  • Payment Data: Payment instrument details to process your bookings.
  • Location Data (Mobile App): When you use our Google Play app, we may collect precise or approximate location data from your mobile device to track rides and facilitate chauffeur services. You can control this via your device settings.
  • Device Information: Hardware model, OS version, and unique device identifiers (including Google Advertising ID).

3. App Permissions (Google Play)

To provide you with a seamless experience, our Android application may request the following permissions:

  • Location: Required for ride tracking and pickup coordination.
  • Camera & Storage: Required for uploading profile pictures or driver documents.
  • Notifications: To send you ride updates, OTPs, and important account alerts.

4. How We Use Your Information

We use the collected information for various purposes, including:

  • Facilitating and tracking bookings and rides.
  • Managing driver and corporate accounts.
  • Complying with legal obligations and Google Play Developer Policies.
  • Improving our website and mobile app performance.

5. SMS Communications

We use a third-party SMS messaging provider to send conversational, customer care, and booking notification text messages to our customers. These messages may include booking confirmations, ride status updates, quote details, and tracking links.

  • Consent & Opt-in: By providing your mobile phone number during the booking or quote process, you expressly consent to receive transactional SMS messages from JLS Luxury Transportation related to your reservation. Consent to receive SMS is not a condition of purchase, and you may decline or withdraw it at any time.
  • How consent is collected: Consent is obtained at the point where you enter your phone number on our booking and quote forms, where this SMS notification practice is disclosed to you.
  • What we send: Booking reference numbers, pickup/drop-off details, pricing summaries, and live tracking links related to your reservation.
  • Who receives SMS: Only customers who have provided a valid mobile phone number and consented during the booking process.
  • Opt-out: You can opt out at any time by texting STOP to any message you receive from us. After opting out, you will no longer receive SMS messages from JLS Luxury Transportation.
  • Message frequency: Messaging frequency may vary based on your booking activity. Message and data rates may apply depending on your mobile carrier.
  • Data shared with our messaging provider: We share your phone number and message content with our third-party SMS messaging provider solely for the purpose of delivering the notifications described above. That provider acts on our behalf and is not permitted to use your information for its own purposes.
  • No marketing SMS: We do not send promotional or marketing text messages. All SMS communications are strictly transactional and related to your active bookings.
  • No sharing of mobile data: Mobile opt-in information and phone numbers are not shared with any third parties or affiliates for marketing or promotional purposes. Information is shared only with our messaging service provider, solely to deliver the SMS notifications described above.
  • Help: Text HELP to any message for assistance, visit our website at https://www.jls.limo, or contact us using the details below.

For SMS support or to report an issue with a message you received, please contact us at info@jls.limo.

6. Data Retention and Deletion

We retain your data for as long as your account is active. In compliance with Google Play's Data Safety guidelines, you have the right to request the deletion of your account and personal data. You can initiate a deletion request directly within the mobile app settings or by contacting our support team.

7. Third-Party Services

We may share your information with third-party service providers necessary to operate our platform, including:

  • Google Maps API: for navigation and route mapping.
  • SMS messaging provider: for delivery of booking notification text messages.
  • Payment Gateways: for secure processing of booking payments.

All third-party providers are bound by strict confidentiality agreements and are only permitted to use your data for the specific services they provide to us.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:
info@jls.limo